Refund Policy


At Pied Piper Schoolwear we would like our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:

  • Should you feel an item you have purchased is not right for you, we are happy to offer an exchange or refund.

  • This applies to full priced items only. There are no refunds or exchanges on sale items.

  • For a full refund, you need to contact us and return the item/s with a completed returns slip within 7 days of receiving it. This returns slip is included with your order. Print a new copy here.

  • Items can be returned in-store at Shop 22/7 Bungan Street, Mona Vale, NSW, 2103 or by postage with completed returns slip to the same store address. 


Please note: We DO NOT offer online exchanges via post. Instead, please return your items via post with a completed returns slip for a refund and place a new order online for the new items you wish to purchase. 

Alternatively, visit us in-store where we CAN process all exchanges. 


*Any returned item must be in perfect condition, undamaged and with original packaging. Any swing tags MUST still be attached.


  • The refund amount will be less the initial shipping charge.

  • We recommend you use registered post when returning an item as we cannot accept responsibility for items lost in transit to us.

  • Shipping charges will be waived only if the returned item is faulty.

  • Refunds are only processed once the original item has been returned to us.

  • We do not offer returns or exchanges for socks, tights or netball knickers for hygiene purposes.



We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you have received an item that you believe has a manufacturing fault, please contact us right away. Email us with a photo showing us the defect to speed up the returns process.


In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send you a replacement product the same as your original purchase. If we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase. 


For any queries regarding returns, exchanges or faulty items, please contact us here or email us at